The Assistant Program Manager supports the Program Manager in developing and managing entry-level residences for individuals experiencing homelessness and behavioral health challenges, overseeing site operations, supervising 24-hour staff, supporting residents and assisting with medication monitoring.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Intake Coordination
- Facilitate referrals and intake processes with referral sources. Coordinate move-ins and ensure contract compliant documentation. Collaborate with referral sources to gather required paperwork.
- Support Program Manager in timely completion of intake requirements.
Service Coordination:
- Maintain knowledge of each resident's status around the Social Determinants of Health advocate for external
services as needed. Oversee service plans, including discharge and housing placements, in coordination with
other providers.
- Assist in managing crisis situations, safety issues, and incident reporting.
- Support Nurse Care Manager with medication monitoring and staff training
Leadership:
- Create a supportive, structured environment for resident growth and community connection.
- Provide regular supervision, team meetings, and oversight of residential staff. Oversee staff training plans,
focusing on required and skill-building training.
- Foster a person-centered, inclusive culture of recovery and wellness.
Administration:
- Assist with recruiting, onboarding, and managing 24-hour on-site team scheduling.
- Support documentation compliance to meet contractual, strategic, and KPI obligations.
- Manage on-call and site schedules for 24-hour staff coverage.
Finances/Procedures
- Oversee daily financial operations, petty cash management, and expense reconciliation. Ensure financial
transactions meet operational standards.
EDUCATION AND EXPERIENCE MINIMUM REQUIREMENTS:
Minimum Experience:
- BA/BSW or related degree with 1 year experience or 5 years of relevant work experience.
- Minimum of 1 year of supervisory experience
- Experience working with individuals facing homelessness and behavioral health challenges.
- Availability for evening, weekend, and on-call duties
Core Skills:
- Strong organizational, assessment, and supervisory skills.
- Proficient in computer skills, including case management systems.
- Effective verbal and written communication.
PHYSICAL REQUIREMENTS:
SEDENTARY WORK THAT PRIMARILY INVOLVES SITTING/STANDING.
Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.
Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.