Job Summary: The Residential Services Coordinator Level 2 (RSC 2) supports residents in achieving wellness, recovery, and successful community living in an LGBTQ-affirming environment through a person-centered recovery model. The RSC 2 fosters a culture of recovery and peer support, encouraging residents to build relationships and utilize community resources while assisting them in retaining housing, gaining employment, and developing skills for self-sufficiency.

BENEFITS: Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company-funded life and disability insurances, paid parental leave, spending accounts, and a 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals, which include paid sabbatical leave.

Essential Duties and Responsibilities

• Assist residents in coordinating support and resources by providing initial support and engagement to facilitate their transition from homelessness and establish trust and well-being.
• Collaborate with residents to understand their unique needs, design recovery plans with short and long-term goals, and respond to crises with appropriate interventions.
• Facilitate access to various supports, including recovery, housing, benefits, employment, income, education, behavioral health and medical referrals.
• Plan and lead group activities to build community and enhance recovery capital, attend required meetings, and serve as the point person in the absence of the Program Manager/Assistant Program Manager.
• Assist residents with maintaining lease/program obligations as well as completing applications for other housing, including transfers, vouchers, permanent supportive housing applications, and gather required documentation for the application. Collaborate with residents and other supports to create appropriate discharge or moving plans.
• Maintain resident records as required in a timely and thorough manner, including case notes, goal plans, and assessments as required.  Utilize electronic records system for all documentation.  
• Alternate on-call responsibilities with other staff for emergencies, including by on-call phone or coming to site.

Site Specific Duties and Responsibilities AS APPLICABLE

• Assist and support meal preparation with residents - at sites with kitchens or meal services.
• Medication monitoring and support the organization of the medication room - at sites with medication-monitoring duties.

Education and Experience Minimum Requirements:

Minimum Experience:

• High School Diploma or GED with 4 years of experience working with the population; or associate's degree with two years of experience; or a bachelor's degree.
• Experience working with individuals who have experienced homelessness and/or behavioral health challenges.  
• Availability for evening, weekend, and on-call duties.

Core Skills:

• Good verbal and written communication, organizational and interpersonal skills
• Strong computer skills and ability to learn computerized case management system.

Physical requirements:

Sedentary work that primarily involves sitting/standing.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.