Job Summary:

The Assistant Program Manager Specialist plays a vital role in ensuring adequate staffing coverage across our housing sites by managing and supporting a pool of substitute staff. This position requires strong organizational skills and a proactive approach to scheduling, training, and staff development. This position will also temporarily fill the role of Assistant Program Manager at residential sites requiring additional support, such as those with vacancies, managers on leave, newly developed programs, or sites undertaking special projects.

Essential Duties and Responsibilities

• Staff Scheduling & Deployment: Utilize a scheduling tool to manage and assign substitute staff to open shifts across sites, ensuring smooth operations.
• Training & Development: Oversee training for substitute staff, assess training needs, and provide ongoing professional development to enhance their effectiveness.
• Support & Communication: Serve as the primary point of contact for substitute staff, addressing concerns and ensuring they are prepared for their roles.
• Recruitment & Retention: Work in collaboration with HR to fill vacant permanent positions by identifying qualified substitute staff and supporting their transition into part-time and full-time roles.
• Data & Organization: Maintain an up-to-date list of substitute staff, track their availability, and ensure compliance with organizational policies and training requirements.
• Coordination with Site Managers: Collaborate with Program Managers and Property Managers to ensure scheduling needs are met.

Education and Experience Minimum Requirements:

Minimum Experience:

• BA/BSW or related degree with 1 year experience, or 5 years of relevant work experience.
• Minimum of 1 year of supervisory experience.
• Experience in training and development, including onboarding and ongoing staff education.
• Familiarity with scheduling tools and workforce management systems.
• Experience working with individuals facing homelessness and behavioral health challenges.

Core Skills:

• Proficient in computer skills, including case management systems and staff scheduling tools.
• Effective verbal and written communication.
• Strong organizational, assessment, training and supervisory skills.

Physical requirements:

Sedentary work that primarily involves sitting/standing.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.