Position Details

Intake Compliance Specialist

Job Summary

The Intake and Compliance Specialist is responsible for managing the intake process for supportive housing, ensuring compliance with fair housing laws, subsidy requirements, and regulatory standards. This role involves conducting applicant assessments, coordinating with referral sources, overseeing documentation and audits, and maintaining accurate reporting for housing programs. Additionally, the position provides training and support on compliance processes while collaborating with internal and external stakeholders to facilitate successful housing placements.

Essential Duties and Responsibilities

Interviews & Eligibility Determination

  • Conduct applicant interviews, coordinating with referral sources, support systems, and Property/Program Managers.
  • Use a person-centered approach to assess housing needs while ensuring fair housing compliance.
  • Evaluate applicants' commitment to recovery and ability to uphold lease obligations.
  • Ensure timely and appropriate housing referrals through effective collaboration.
  • Maintain accurate intake records and documentation.

Reporting & Compliance Monitoring

  • Manage documentation and reporting for contract agencies, ensuring regulatory compliance.
  • Track and achieve key performance indicators (KPIs) to measure program success.
  • Conduct audits of medication rooms, recertifications, and regulatory filings.
  • Implement and disseminate updated policies from HUD, PHA, OHS, DBH and OAS.
  • Track and submit required daily, weekly, monthly, and quarterly reports including Incident, Discharge, and Intake Logs.
  • Monitor regulatory updates and revise policies, forms, and management plans as needed.
  • Provide training and support to staff on compliance and reporting requirements.

Communication & Stakeholder Engagement

  • Maintain relationships with referral sources (OHS, The Clearinghouse, VA, and service providers).
  • Ensure clear communication regarding the intake process with all stakeholders.
  • Attend staff meetings, data meetings, training sessions, and supervision to stay informed.
  • Collaborate with internal teams to ensure consistent messaging and policy adherence.

Program Development

  • Develop and refine intake processes for Project HOME housing, including onboarding new units.
  • Provide input on tenant selection plans for new properties.
  • Ensure smooth rollout of new units into Central Intake.
  • Standardize intake procedures to improve efficiency and accessibility.
  • Evaluate and improve housing placement strategies based on program data.

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

Education and Experience Minimum Requirements:

Minimum Experience:

  • High School Diploma or GED with 4 years of experience working with the population; or Associate's Degree with two years of experience; or a Bachelor's Degree.
  • Experience in supportive housing settings is highly desirable

Core Skills:

  • Strong organizational, interpersonal, and administrative skills. Excellent verbal and written communication.
  • Proficiency in Microsoft Office and electronic data management systems.

Physical requirements:

Sedentary work that primarily involves sitting/standing. Ability to travel to various Project Home sites throughout the city.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.