Job Summary: The daytime dispatcher is a part-time position in the Outreach Coordination Center (OCC).  The daytime dispatcher is the primary point of contact for the daytime outreach teams.  This role is responsible for answering the Homeless Outreach Hotline, documenting incoming calls, dispatching outreach teams, problem-solving and completing data entry. 

Essential Duties and Responsibilities

The Homeless Outreach Hotline

• Answer all incoming phone calls and maintain a professional demeanor at all times.  Assign coverage when needed during breaks.
• Document all response calls and complete data entry

• Dispatch the daytime teams and communicate the team's estimated time of arrival.  Record the team's arrival time and follow-up with the caller regarding the outcome. 
• During a weather emergency, follow OCC procedures to safeguard at-risk individuals on the street.  Assign teams to sectors and conduct periodic radio checks to ensure sector coverage.  Assist teams with weather related 302s.
• Monitor the use of OCC vehicles and equipment.  Ensure that authorized drivers are signing the van keys and gas cards in and out, per OCC procedure.

Homeless Services

• Refer homeless persons who are seeking assistance at the Seward Residence to the appropriate services within the OCC.
• Act as an outreach liaison by interacting with the public at large including visitors, residents, other staff and co-workers in a professional and welcoming manner.
• Advocate on behalf of individuals to ensure their needs are being addressed and they have the appropriate levels of support and referrals to services.

Minimum Qualifications 

• High School diploma or GED
• Strong interpersonal skills
• Basic computer skills 
• Valid driver's license
• Knowledge of housing and homeless services in Philadelphia

What Qualifications or Experience You May Bring:

• Some college preferred
• Bi-Lingual (Spanish and English)
• Knowledge of best practices in trauma-informed care

PHYSICAL REQUIREMENTS

Ability to move to or remain sedentary for periods of time in various locations

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.