Are you a dynamic healthcare operations leader passionate about equitable access to care? Do you thrive in fast-paced, mission-driven environments where every decision directly impacts lives? Join Project HOME as our Operations Manager and play a vital role in transforming health outcomes for Philadelphia's most vulnerable communities.

As a key driver of excellence across our Federally Qualified Health Center (FQHC) sites, you will lead day-to-day operations, elevate patient and staff experiences, and ensure the seamless delivery of high-quality, culturally responsive, and compliant care. This is more than a management role-it's a leadership opportunity to be part of a movement that breaks the cycle of homelessness and poverty through health, dignity, and hope. This role ensures efficient workflows, high-quality patient care, regulatory compliance, and financial sustainability while maintaining a patient-centered approach. The Operations Manager supervises site personnel, optimizes processes, and collaborates with leadership to improve service delivery and patient outcomes.

• Location: 2144 Cecil B. Moore Avenue, Philadelphia, PA 19121 (Stephen Klein Wellness Center)
• Schedule: Monday through Friday
• Pay Rate: $69,302. / annually

Are you ready to make a meaningful impact while building strong, efficient, and compassionate health systems for underserved communities? If so, we want to hear from you.

Why Project HOME?
Here, we believe healthcare is a human right. Our integrated approach includes street outreach, supportive housing, health services, and advocacy. As part of our community, you'll work alongside others who are equally committed to justice, equity, and dignity for all.

Employee Benefits:

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

What You'll Do

• Lead Site Operations: Provide hands-on leadership at one or more health center sites-owning patient flow, scheduling, staffing, and resource coordination to ensure smooth, high-functioning clinics. Provide leadership and oversight of day-to-day operations of assigned health center site(s), working collaboratively with site supervisors to address challenges, reinforce policies and procedures, and streamline processes as needed, including patient flow, scheduling, and resource allocation.
  
• Inspire and Manage Teams: Supervise and coach front desk supervisors, site leads, and community health workers. Foster a culture of respect, accountability, and service excellence. Serves as a liaison between providers, staff, and administrative leadership to ensure operational efficiency.
  
• Drive Financial Performance: Oversee budgets, manage clinic expenses, and ensure efficient revenue cycle operations, including billing, collections, reconciliation, and compliance with the sliding fee scale.
• Champion Patient-Centered Care: Create an environment where accessibility, cultural humility, and respect are at the heart of every patient interaction. Monitor satisfaction metrics and deploy improvements based on real-time feedback.
• Ensure Regulatory Compliance: Keep our sites in full alignment with HRSA, HIPAA, OSHA, managed care contracts, and all local/state/federal regulations. Provides consistent and timely site-level reporting to the Senior Director of Operations.
  
• Optimize Access & Scheduling: Adjust provider templates, reduce no-shows, and improve appointment utilization to maximize patient access and operational efficiency.
• Elevate Quality and Innovation: Partner with clinical teams to design, launch, and lead continuous improvement projects (PDSAs), quality initiatives, and special programs that advance outcomes. Actively participates in and leads site-level Quality Improvement (QI) initiatives to enhance clinical outcomes and operational efficiency. Assist in the development and implementation of special clinic projects.
• Own the Details That Matter: Manage supply inventories, coordinate with facilities on site upkeep, maintain accurate documentation, and ensure daily clinic reconciliations are completed.
• Be a Mission-Driven Leader: Model ethical, professional behavior and lead by example in all interactions. Maintain a consistent physical presence during operating hours and represent your site with pride and purpose.
  

What You'll Bring:

• A Bachelor's degree (required); background in healthcare administration, public health, or business preferred.
• 3-5 years of healthcare operations leadership experience REQUIRED, ideally in an FQHC or community health setting.
• A track record of inspiring teams, solving complex problems, and delivering results in high-impact environments.
• Deep commitment to health equity, inclusion, and trauma-informed care.
• Experience working with individuals experiencing homelessness, behavioral health challenges, or substance use.
• Strong understanding of healthcare compliance, revenue cycle management, and patient access strategies.
• Excellent communication, time management, and critical thinking skills.
• Proficiency in Microsoft Office, EMRs (preferably eClinicalWorks), and virtual collaboration tools.
• CPR/BLS certification (or ability to obtain within 90 days).
• Willingness to work flexible hours to meet the needs of the organization.

Preferred Requirements:

• Bilingual fluency (Spanish/English)
• Knowledge of Lean, Six Sigma, or other performance improvement methodologies.

Physical Requirements:

• Ability to lift 25 lbs and remain active on-site throughout the clinic's hours of operation.

This is more than just a job-it's a chance to lead with purpose, serve with compassion, and grow in a mission-driven organization that values equity, integrity, and human dignity.

About Project HOME:

The mission of Project HOME is to empower adults, children, and families to break the cycle of homelessness and poverty. We achieve this through a continuum of services that include street outreach, supportive housing, and comprehensive services. We address the root causes of homelessness through affordable housing, economic development, education, and healthcare. We engage in social and political advocacy, working to influence public policies and create a more just and humane society. We are building a beloved community where individuals from all walks of life come together to foster compassion and inclusivity. Join us in our efforts to create lasting social change.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.