Essential Duties and Responsibilities Welcome and support all individuals who come into the OCC, and uphold a standard of a clean, safe, and respectful environment. Maintain situational awareness at all times to prevent or quickly respond to incidents or crises that may occur, ensuring a safe environment for all. Build respect and rapport to establish ongoing relationships with individuals who frequent OCC/outreach
Assess and refer individuals to appropriate services, especially medical at the SKWC/HoH Conduct assessment, referral and provide follow-up services to individuals in appropriate treatment, residential, and other relevant sites
Know individual's residential and treatment history. Discuss what worked, what didn't and why. Identify and prioritize needed services and target most appropriate facilities for placement
Maintain close contact with individuals throughout placement and provide support until suitable plan for more permanent service/housing is implemented Discuss individual's concerns, fears, and frustrations, and work to resolve or alleviate while challenging the individual to address potential obstacles they may face in their long-term goals
Complete housing applications for individuals as appropriate Coordinate referrals for targeted and intensive case management, substance use, and mental health services including assessing the immediacy of the participant's need, level of service required, and appropriateness of service
Assist individuals with obtaining ID, benefits, and medical and psychiatric evaluations for placement Keep careful paperand electronic records of participants' progress, and document visits/plans in various systems, including ETO and HMIS, PATH (training on systems will be available)
Maintain case records, file system, and complete all necessary report forms, progress reports, and service plans
Review logbook at the beginning of each shift, update as necessary during shift to keep communication flow between staff, and include a brief summary of the shifts happenings before clocking out, and communicate directly with relief staff during shift overlap period to ensure a seamless transition between shifts Participate in regular team meetings,supervision and training including case consults and be prepared to provide updates about OCCfocus list progress.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.
Minimum Qualifications HS diploma or equivalent 4-6 years of case management and drug and alcohol services Demonstrated knowledge of and sensitivity to working with people living with mental illness, substance use disorders, and/or in recovery Strong computer skills and demonstrated experience with electronic charting systems and social service documentation standards. Experience in the social service system and the homeless provider network Strong interpersonal skills Ability to build trusting relationships with people from diverse backgrounds and interpret cross-cultural influences in a helpful manner Excellent listening, communication, collaboration, and teamwork skills Ability to deal effectively with resistance Sense of humor
Preferred Qualifications Physical requirements
Project
HOME provides
equal employment opportunities to all employees and applicants for employment,
without regard to race, color, religion, age, sex, sexual orientation, gender
identity, national origin, disability status, protected veteran status, genetic
information, or any other characteristic protected by federal, state, or local
laws. Project HOME prohibits discrimination and harassment of any type. |
