Job Summary:

The Property Clerk is a central figure in our buildings, supporting our employees and serving as a friendly and professional point of contact for staff, residents, contractors, and guests. The Property Clerk supports the Property Manager and the Assistant Property Manager with general administrative activities, maintaining appropriate filing systems, and assisting with resident communications to ensure daily operations and services to the residents run smoothly. The Property Clerk must have experience in a professional office environment, time management skills, attention to detail and problem solving, and strong organizational skills with the ability to multitask

Essential Duties and Responsibilities

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

• Directs visitors by maintaining resident and property directories; provides instructions as applicable.

• Assists Management with collection of documentation from applicants and residents 

• Performs other clerical duties as needed, such as data entry, filing, photocopying, and collating.

• Conduct service excellence survey with residents via phone to determine satisfaction of completed work orders

• Accept and distribute packages and mail for staff.

• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.

• Maintains safe and clean reception area by complying with procedures, rules, and regulations.

• Contributes to team effort by accomplishing related results as needed.

• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Creates Incident Reports documenting the incident and the parties involved in a timely manner.

• Assisting residents with issues or concerns, verifying the issues are concerns when possible and documenting the information.

• Granting access?to the building?and escorting emergency response teams, EMT Workers, the police department or any other rescue workers to the residents Apartment if necessary.

• Alerting on-call staff of situations at the property when necessary.

• Assist Management with additional requests and duties

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

Education and Experience Minimum Requirements:

Minimum Experience:

• High School Diploma or GED

• Must have 1) year of related experience

Preferred Experience:

• One Year Yardi or similar Property Management Software Experience

Core Skills:

• Basic computer/technology literacy 

• Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents. 

• Good organizational skills.

• Excellent interpersonal skills to work collaboratively with staff and residents and remain calm under pressure.

Physical requirements:

Walking/sitting/standing

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.