Job Summary:

The Receptionist serves as a professional point of contact for staff, residents, contractors, and guests while ensuring tenant safety by monitoring building access. This role requires a commitment to delivering high-quality customer service.

Essential Duties and Responsibilities

• Maintain a constant presence at the front desk, granting access only to authorized staff, residents, guests, and delivery personnel while ensuring all guests sign the visitor log and present photo ID.

• Establish and maintain healthy, respectful relationships with residents, guests, and community members

• Conduct hourly rounds to monitor unusual activity, check the security of exterior doors and windows, and use security cameras for surveillance.

• Answer incoming calls, take accurate messages, and assist with clerical tasks such as typing, filing, copying, and managing deliveries.

• Facilitate room setups for community space meetings

• Document shift summaries and share during shift change. 

• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.

• As applicable, act as dispatch and point of contact for outreach, including completing response forms making referrals, and completing documentation.

• Attend meetings and trainings, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.

Education and Experience Minimum Requirements:

Minimum Experience:

• High School Diploma or GED

• 1 year of related experience

Core Skills:

• Basic computer/technology literacy 

• Good communication skills

Physical Requirements:

Walking/sitting/standing/Light lifting.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.