At Project HOME, we believe that access to quality healthcare is foundational to dignity, stability, and hope. We're seeking a strategic and mission-driven Senior Director of Operations to strengthen the systems, processes, and people that make that care possible. In this role, you will shape the infrastructure that enables our teams to deliver compassionate, high-quality care to Philadelphia's most vulnerable communities.

Position Overview

The Senior Director of Operations serves as the senior operational leader for Project HOME's Healthcare Services Division, working in a dyad partnership with the Senior Director of Integrated Care to ensure seamless coordination of clinical and non-clinical operations.

Reporting to the Senior Vice President of Healthcare Services and HRSA Project Director, this role is responsible for optimizing workflows, enhancing patient access, ensuring financial sustainability, and strengthening systems that support patient-centered, high-quality care.

The ideal candidate will bring a long-term vision for operational excellence, the ability to drive process improvement, and the courage to make decisions that move the organization forward. This leader will play a key role in advancing Project HOME's mission through strategic leadership, innovation, and disciplined execution.

• Location: 2144 Cecil B. Moore Avenue, Philadelphia, PA 19121 (Stephen Klein Wellness Center)
• Hybrid: Eligible for 2 remote days after 90 days of employment, based on business needs
• Schedule: Monday - Friday, 8:30am - 4:30pm; Tuesdays operating hours go to 6:30pm
• Local Travel: Travel to local sites within a 2 mile-radius
• Salary: $130,274 annually

Why You Should Apply

If you're a strategic, operationally savvy, and change-ready healthcare leader, this is an opportunity to make an enduring impact while shaping the future of community health delivery. This role is ideal for someone who:

• Excels at managing multiple priorities, projects, and performance outcomes.
• Is a change management expert who thrives in transforming manual processes into system-based efficiency.
• Understands provider scheduling, clinical workflows, and medical terminology.
• Is technically fluent, partnering with IT teams to implement creative, tech-driven solutions.
• Communicates effectively across levels and owns decisions with confidence, even when difficult.
• Champions quality management and continuous improvement in patient access and experience.

Key Responsibilities

Operational Leadership & Strategy

• Provide executive oversight for non-clinical operations including front office, intake, outreach, referrals, call center, healthcare services, including but not limited to medical, dental, and nursing.
• Design and implement efficient, patient-focused systems and workflows that enhance access, satisfaction, and service quality.
• Partner with the Senior Director of Integrated Care to redesign processes and strengthen clinical-operational integration.
• Identify and eliminate manual processes by implementing system-based solutions.
• Serve as a change management leader, ensuring smooth transitions through clear communication and team engagement.

Organizational Development & Innovation

• Lead and support new programs and initiatives that align with Project HOME's strategic goals.
• Partner with IT teams to create technical and creative solutions for operational challenges; serve as a thought partner on EHR optimization.
• Support scheduling, workflow design, and collaboration across provider and clinical teams.
• Leverage data and technology to drive decision-making and measure performance outcomes.
• Serve as an EHR super user and key resource for process efficiency.

Fiscal & Compliance Stewardship

• Collaborate with the SVP of Healthcare Services and HRSA Project Director on budget planning, forecasting, and cost control.
• Ensure compliance with all regulatory requirements (HRSA, HIPAA, NCQA, OSHA, and others).
• Manage operational risk and uphold the highest standards of safety and ethics.
• Support and advance Quality Management initiatives across all healthcare sites.

Collaboration & Communication

• Build positive relationships with internal stakeholders, community partners, and health plans.
• Effectively document, communicate, and disseminate operational updates to senior leadership and staff.
• Foster a culture of transparency, accountability, and collaboration across the Healthcare Services Division.

What You Bring

• Minimum of 5-7 years of progressive leadership experience in the healthcare field, preferably within an FQHC or Community Health Center.
• Bachelor's degree in business, Public Health, Hospital or Public Administration
• Skilled and proficient in electronic health records, Microsoft Office Suite, and other health related technology platforms.
• Thorough understanding of outpatient and managed care principles, requirements, and systems, including PA Medicaid and Medicare.
• Proven ability to oversee multiple projects at various locations, meet deadlines, and deliver measurable outcomes.
• Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
• Basic understanding of healthcare informatics and ability to organize, analyze and synthesize complex data from various sources.
• Demonstrated success leading process improvement and system transformation initiatives.
• Willingness to work flexible hours to meet the organization's needs/demands.

What You May Bring (Preferred Skills & Experience)

• Master's degree in Business, Public Health, or a related field.
• Expertise with eCW; experience as an EHR super user or trainer.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Background with 43B processes and ability to quickly adapt to related systems or protocols.
• Bilingual - Spanish

Core Competencies

• Strategic Leadership: Provides vision and clarity to align operations with organizational goals.
• Operational Excellence: Anticipates challenges, creates scalable systems, and drives accountability.
• Change Management: Leads transformation with agility, structure, and empathy.
• Technical Savvy: Partners effectively with IT to leverage technology for operational advancement.
• Quality & Process Improvement: Champions continuous improvement and data-driven decision-making.
• Collaboration & Communication: Builds trust, fosters cross-functional alignment, and communicates with transparency.
• Equity & Compassion: Centers leadership in dignity, inclusion, and mission-driven care.

Why Join Project Home?

At Project HOME, we believe that every person deserves a home, a purpose, and access to quality healthcare. For more than three decades, Project HOME has been a leader in breaking the cycle of homelessness and poverty through a holistic continuum of housing, healthcare, education, and employment services.

Our Healthcare Services Division is at the heart of that mission - providing compassionate, comprehensive, and accessible care to individuals and families who have experienced homelessness or face barriers to health equity. Through our Federally Qualified Health Centers (FQHCs) and integrated care model, we address the physical, behavioral, and social determinants of health that impact our community's most vulnerable members.

Joining Project HOME means joining a mission-driven healthcare organization where your leadership directly advances community wellness, dignity, and justice. You'll work alongside a team of dedicated clinicians, administrators, and advocates who share a unified vision: to build a healthier, more equitable Philadelphia where everyone has the opportunity to thrive.

Employee Benefits:

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.