Job Summary

The Hub of Hope Senior Resource Coordinator is responsible for providing case management services for people who are coming into the Hub, with a particular emphasis on people who are chronically homeless with behavioral health diagnoses. The core case management services include engagement, building rapport, assessment, service referral and placement. The Senior Resource Coordinator will supervise additional resource coordinators.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervision

• Supervise additional resource coordinators at the Hub of Hope. Create goals for each direct report in consultation with the Senior Program Manager. Conduct regular supervision meetings to monitor progress and provide constructive feedback. Review documentation entered by direct reports in electronic case management systems (i.e., ETO). Ensure that direct reports complete the required trainings. Complete performance evaluations.

• Assessment and Referral. Build rapport with individuals who frequent the Hub. Learn their treatment and residential histories. Discuss what worked, what didn't work and why.
• Referrals. Conduct assessments and refer guests to appropriate services, including shelter, permanent supportive housing, substance use and mental health treatment, and intensive case management. Complete housing applications using VISPDAT and referrals through CEA-BHRS. Assist guests with obtaining IDs and benefits as well as medical and psychiatric evaluations for placement. Promote effective strategies for engaging regular users of Hub services, including referrals to the Living Room, the Hospitality Coordinator, the benefits counselor, or the medical team as needed. Advocate for individual's needs within the larger system of services.
• Records. Maintain records as required for contractual and agency standards including ETO and HMIS. (Training on systems will be available.)
• Communication. Participate in weekly staff meetings. Present updates on caseload and progress.
• Review logbook at the beginning of each shift, update as necessary to maintain seamless transition between shifts.

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to the employee, company funded life and disability Insurances, paid parental leave, spending accounts, and 401K retirement plan with a 50% matching contribution. Additionally, we offer generous PTO accruals which includes paid sabbatical leave.

• Crisis Prevention. Maintain situational awareness at all times in order to prevent and respond to incidents that may arise and promote a safe environment for all.
• Other Duties as Assigned.

MINIMUM QUALIFICATIONS

• A college degree (BA, BS or associate degree) or a high school diploma (or a high school diploma equivalent).
• Minimum of 3-5 years of experience as a case manager in a supervisory position, with a focus on drug and alcohol services or mental health services, or homeless services.
• Proven ability to navigate a complex social services system and homeless provider network.
• Experience with housing placement assistance and necessary documentation for housing applications.
• Strong computer skills and experience with electronic case management systems.

PREFERRED QUALIFICATIONS

• Working knowledge of best practices in trauma-informed care
• Working knowledge of the Philadelphia homeless provider network and social services system.
• Working knowledge of the Philadelphia drug and alcohol treatment system and/or the behavioral health system

PHYSICAL REQUIREMENTS

• Must be able to sit for extended periods of time.