Essential

Job Summary: The Support Staff will support residents in achieving their goals that promote recovery, wellness, and successful community living. Support Staff will assist in the development of a culture of recovery and peer support, in which Project HOME alumni and residents are encouraged to build and strengthen relationships with their peers and maximize their use of community resources. The Support Staff will work together with residential staff to support residents in achieving their goals, through the use of support, role modeling, connecting with and using community resources, assisting to build new competencies and other similar activities. The Support Staff is key to maintaining the peace and quiet enjoyment of the community; assist in orienting new residents to the program & protocols; and maintain security.

Essential Duties and Responsibilities

• Maintain Site Health & Safety
• Allow access to staff, residents, guests, and identified delivery people only. Assure that all guests sign the visitor's log. Log in deliveries.
• Conduct rounds of the building, including checking the safety and security of residents, the building is secure and that monitors are working properly. Check all exterior doors to make sure they are locked and secured. Check all doors and windows as appropriate to make sure they are locked and secure. Document rounds accordingly.
• Maintain situational awareness at all times and use de-escalation strategies to maintain a calm and welcoming environment, providing individual and group intervention as needed.
• Become familiar with emergency/crisis procedures. Contact emergency services and on-call staff in case of resident emergency or Property emergency (flood, fire).
• Log & report any unusual activity
• Responsible for keeping clean workstation (wiping down area, emptying trash, etc.)
• Assist residents with key access to their unit when locked out.
• Ability to manage residents alone at the site with on-call assistance available as needed.
• Communication
  • Answer incoming calls, take accurate messages, and transfer calls as necessary
  • Check and respond to email regularly during shift
  • Assist with general administrative duties, such as faxing, copying, mailing, creating flyers etc.
  • Participate in Shift Change with person taking over your shift to share information
  • Write a brief summary of your shift in the staff logbook and/or add a progress note in ETO as appropriate.

Resident Engagement

• Provide initial support and engagement to new residents
• Assist residents in acclimating to new housing/neighborhood
• Be courteous and respectful of all residents, guests and community members
• Establish and maintain healthy relationships with residents.

• Promote Recovery Community
  • Assist residents in taking an active role in their own wellness by helping them implement new habits that promote independent living, health, and wellness.
  • Respectfully engage persons in recovery in a way that recognizes every person's recovery process is unique. Support them in identifying strengths, existing supports, and community resources.
  • Facilitate recovery and community building groups and activities as appropriate

• Additional Duties
  • Meet regularly with supervisor for supervision to provide updates and to seek feedback.
  • Participate in staff meetings and other Project Home meetings as scheduled.
  • Attend required trainings in Litmos and others training resources as appropriate
  • Receive and document food fees/program fees and receipts as required (for sites that collect fees).

Kitchen Support Duties (for sites with meal service)

• Prepare and serve meals/snacks as designated times as required
• Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc)

Medication Monitoring Duties (for sites with med rooms)

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and protocols.
• Review medication supply for each resident and alert staff of medications to be called into the pharmacy
• Organize medication logs for each resident and maintain MAR Sheets.
• Receive and document all medications brought in by residents or per delivery to site.

Minimum Qualifications

• GED or high school diploma required.
• For sites with meal service, ServSafe certificate at time of hire or willingness to attend class and pass test within the first 90 days.
• Ability to establish trusting relationship with residents, understanding and respect for each individual's path to recovery.
• Commitment to recovery, choice, empowerment, and the ability of people with serious mental illness or co-occurring disorders to find meaningful lives in the community.
• Excellent listening, communication and collaboration. Ability to work as part of a team.
• Able to document work accurately and utilize a computer for email, calendar, and documentation.

Preferred qualifications

• Experience working in behavioral health and/or homelessness.
• Knowledge of crisis intervention and de-escalation
• Peer Specialist Certification
• Bilingual (Spanish) a plus
• Valid Driver's license
• Experience working with Harm Reduction preferred.

Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.