Job Summary:

The Receptionist is a central figure in our buildings, supporting our employees and serving as a friendly and professional point of contact for staff, residents, contractors, and guests. The Receptionist role is also critical in ensuring tenants safety by monitoring those individuals entering and exiting the building. They will be detail-oriented, organized and willing to go above and beyond to deliver high quality customer service.

Essential Duties and Responsibilities

• Be present at the front desk office at all times except when doing rounds and/or handling emergencies

• Allow access to staff, residents, guests, and identified delivery people only.

• Assure that all guests sign the visitor's log, request a photo ID of anyone attempting to enter the building who is not known to you

• If a site has a community space, facilitate room set-up per specific meeting requirements

• Check all exterior doors & windows to make sure they are locked and secure

• Make hourly rounds throughout the building, log any unusual activity

• Use security cameras to monitor activity inside & outside of building

• In emergency situations, follow security procedures in manual and notify appropriate personnel

• Answer incoming calls, take accurate messages, and transfer calls as necessary

• Be courteous and respectful to all residents and guests

• Be attentive to the movement of residents and guests coming in and out of the building

• Meet briefly with the person taking over your shift to share information, write a brief summary of your shift in the staff logbook

• Responsible for various additional clerical tasks, such as typing, filing, copying, mailing, etc. 

• Receive, log and notify residents and staff of deliveries and appropriate person in Development of all donations.

• Receive, sort, and place mail in the appropriate staff mailboxes

• For specific sites, act as dispatch and point-of-contact for outreach:

• Fill out response form

• Notify team or make appropriate referral

• Record result and follow-up with caller, if requested

• Refer to outreach folder at front desk for procedures and resources

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time. 

Education and Experience Minimum Requirements:

Minimum Experience:

• High School Diploma or GED

• Must have one (1) year of related experience

Preferred Experience:

• One Year Yardi or similar Property Management Software Experience

Core Skills:

• Basic computer/technology literacy 

• Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents. 

• Patient on phone and in person with callers and visitors

Physical requirements:

Walking/sitting/standing/Light lifting.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.