Location: Inn of Amazing Mercy Job Summary: The Support Staff will
support residents in achieving their goals that promote recovery, wellness,
and successful community living. Support Staff will assist in the development
of a culture of recovery and peer support, in which Project HOME alumni and
residents are encouraged to build and strengthen relationships with their
peers and maximize their use of community resources. The Support Staff will
work together with residential staff to support residents in achieving their
goals, through the use of support, role modeling, connecting with and using
community resources, assisting to build new competencies and other similar
activities. The Support Staff is key
to maintaining the peace and quiet enjoyment of the community; assist in
orienting new residents to the program & protocols; and maintain
security.
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Essential Duties and Responsibilities Maintain Site Health & Safety
Allow access to staff, residents, guests, and identified delivery people only. Assure all guests sign the visitor's log. Log-in deliveries. Conduct and document rounds of the building, including checking the safety and security of residents and the building. Address urgent and crisis situations. Use de-escalation strategies. Follow procedures regarding emergency services, on-call, and property emergencies (flood, fire). Ability to manage residents alone at the site with on-call assistance available as needed.
Communication and Documentation Answer incoming calls, take accurate messages, and transfer calls as necessary. Participate in Shift Change with person taking over your shift to share information, communicating with staff on-call per site procedures. Write a brief summary of your shift in the staff logbook, Teams, and/or add a progress note in ETO as appropriate.
Resident Engagement Establish and maintain healthy relationships with residents, be courteous and respectful of all residents, guests, and community members. Respectfully engage residents in a way that recognizes every person's recovery process is unique. Facilitate recovery and community building groups and activities as appropriate
Additional Duties Receive and document food fees/program fees and receipts as required (as applicable). Attend meetings and training, including supervision, staff meetings, community meetings, team meetings Assist with general administrative duties, such as faxing, copying, mailing, creating flyers etc.
Kitchen Support Duties (for sites with meal service) Medication Monitoring Duties (for sites with med rooms) The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.
Education and Experience Minimum Requirements: Minimum Experience: GED or high school diploma required. For sites with meal service, ServSafe certificate at time of hire or willingness to attend class and pass test within the first 90 days.
Preferred Experience: Core Skills:
Basic computer/technology literacy Knowledge of crisis intervention and de-escalation Good communication skills, both verbally and in writing, Excellent interpersonal skills to work collaboratively with all levels of staff and residents.
Physical requirements:
Walking/sitting/standing. Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type. |