At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As an Assistant Program Manager – Residential Services, you'll support the operation of an entry-level residential program serving individuals experiencing homelessness and behavioral health challenges.

This position combines leadership, resident services, crisis response, staff supervision, compliance oversight, and program operations. You'll work closely with residents, staff, healthcare providers, referral partners, and community agencies to promote housing stability, wellness, and recovery.

If you're an experienced human services professional who thrives in a leadership role and values person-centered care, we'd love to hear from you.

• Location: Sacred Heart Recovery Residence - 1315 W. Hunting Park Ave. Phila, PA 19140
• Schedule: Full-Time | Tuesday-Thursday 10:00AM to 6:00PM, Friday-Saturday 8:00AM to 4:00PM | Some evening, weekend, and on-call responsibilities required
• Pay Rate: Starting at $58,028/yr (based on experience)

What You'll Do

Coordinate Intakes & Resident Admissions

• Facilitate resident referrals and intake processes with referral sources.
• Coordinate move-ins and ensure all required documentation is complete and contract compliant.
• Collaborate with external providers and referral partners to obtain admission paperwork.
• Support the Program Manager in ensuring timely completion of all intake requirements.

Oversee Resident Services & Recovery Planning

• Maintain awareness of each resident's progress related to housing, healthcare, income, employment, and other Social Determinants of Health.
• Coordinate service plans and assist with housing placement, discharge planning, and transitions to higher levels of independence.
• Advocate for residents and help connect them to community-based resources and supports.
• Assist with crisis intervention, incident management, and resident safety concerns.
• Support medication monitoring processes in collaboration with the Nurse Care Manager.

Lead & Support Residential Staff

• Supervise and support a 24-hour residential staff team.
• Conduct regular supervision, coaching, and team meetings.
• Support employee development through training and skill-building opportunities.
• Foster a person-centered, recovery-oriented culture focused on dignity, inclusion, and wellness.
• Assist with staff scheduling, onboarding, recruitment, and retention efforts.

Manage Program Operations & Compliance

• Support documentation compliance and ensure contractual, organizational, and KPI requirements are met.
• Monitor resident records, incident reports, and service documentation.
• Coordinate on-call schedules and ensure sufficient staffing coverage.
• Support quality assurance and operational effectiveness throughout the program.

Support Financial & Property Operations

• Oversee petty cash, expense reconciliation, and daily financial processes.
• Ensure financial procedures are followed consistently and accurately.
• Collaborate with Property Management to address maintenance, housekeeping, and facility concerns.
• Help maintain a clean, safe, and inspection-ready environment.

What You'll Need

Education

One of the following is required:

• Bachelor's Degree (BA/BSW) in Social Work, Human Services, Psychology, or a related field with at least one (1) year of related experience; or
• Five (5) years of relevant professional experience.

Experience

• Minimum of one (1) year of supervisory experience.
• Experience supporting individuals experiencing homelessness and behavioral health challenges.
• Experience coordinating services, case management activities, or residential programming.
• Availability to work evenings, weekends, and participate in an on-call rotation.

Knowledge, Skills & Abilities

• Strong leadership and supervisory skills.
• Excellent organizational, assessment, and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to build collaborative relationships with residents, staff, providers, and community partners.
• Proficiency with electronic documentation and case management systems.
• Commitment to person-centered, recovery-oriented care.

What You May Bring

While not required, the following qualifications may help you succeed in this role:

• Experience leading residential, supportive housing, or behavioral health programs.
• Knowledge of trauma-informed care, harm reduction, and recovery-oriented practices.
• Experience with staff scheduling, compliance monitoring, and operational oversight.
• Experience supporting medication monitoring programs.
• Experience managing petty cash, budgets, or program financial processes.
• Experience preparing for audits, inspections, or licensing reviews.
• Knowledge of housing and homelessness systems in Philadelphia.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a commitment to creating stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.