The Clinical Operations Manager (RN) at Project HOME Healthcare Services will be responsible for the oversight and management of clinical staff, including nurses and medical assistants. They will work in collaboration with the Operations Manager (in a dyad partnership) and Practice Managers at all locations and areas (eg: Stephen Klein Wellness Center/SKWC, Pathways, Hub of Hope, Mobile Medicine and Street Medicine) to develop and implement staff schedules to ensure adequate coverage and optimal patient care.

This role is critical to ensuring the delivery of high-quality healthcare services, maintaining compliance with healthcare regulations, and enhancing patient care experiences.

• Location: JBJ Soul Homes, 1415 Fairmount Avenue, Philadelphia, PA 19130, with regular travel to Project HOME sites throughout Philadelphia
• Compensation: $103,525-$107,148 annually, based on experience

What You'll Do

• Provides direct supervision and conducts annual performance evaluation for the Medical Assistant Supervisor, the Stephen Klein Wellness Center (SKWC) Lead Nurse and the Mobile Clinic Supervisor
• Collaborate with the Operations Manager and practice managers to establish staffing schedules, update workflows and policies, and ensure consistent adherence across teams
• Fosters a collaborative and supportive team environment.
• Perform supervisory reviews of patient safety incidents related to the nursing and/or medical assistant team
• Provides oversight and management for the day-to-day responsibilities of the Intensive Nurse Care Management Program. Works closely with Directors for all departments (eg: Medical & Behavioral Health) to determine goals, metrics, and drive results
• Oversees development and implementation of clinical workflows for nurses and medical assistants to enhance efficiency and patient care quality
• Develops and maintains relevant activities to achieve Patient Centered Medical Home status.
• Participates as a member of the Quality Improvement Committee and contributes to quality metrics and patient safety goals and performance.
• Serves as the primary care coordinator between the patient, other healthcare services areas (eg: dental, pharmacy), other PH services (eg: residential, case management) and other entities (eg: hospital connections, visiting nurse agency)
• Provides clinical nursing assessments (eg: walk-in triage, vaccine clinics, patient visit preparation)

What You'll Need

• Bachelor of Science in Nursing (BSN)
• 5 or more years of prior experience as a nurse care manager
• 3 years of supervisory experience
• Active RN license in Pennsylvania
• BLS certification

What You May Bring

• One or more years’ experience working as an RN with the target population
• Previous experience supervising MA teams
• Previous experience working as an MA in a community health center
• Experience with trauma informed care, person centered recovery, and harm reduction models

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.