At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Support Staff team member, you'll play an important role in creating a safe, supportive, and recovery-oriented environment for residents living in our housing programs.

Working directly with residents, you'll help foster community, support wellness and recovery goals, respond to crises, maintain site operations, and assist individuals in navigating daily living responsibilities. This position is ideal for someone who is compassionate, dependable, and committed to serving individuals experiencing homelessness, behavioral health challenges, and other barriers to stability.

• Location: St. Columba
• Schedule: Part-Time | Saturday and Sunday | 8:00AM to 4:00PM
• Compensation: $19.68 per hour

What You'll Do

Maintain Health, Safety & Security

• Monitor access to the building and ensure only authorized individuals enter the site.
• Welcome residents, staff, visitors, and approved delivery personnel while maintaining visitor and delivery logs.
• Conduct routine building rounds and document observations related to resident and facility safety.
• Respond to emergencies, urgent situations, and crises using de-escalation techniques and established protocols.
• Promote a safe, respectful, and supportive living environment.
• Work independently on-site with access to on-call support when needed.

Communication & Documentation

• Answer incoming calls, take messages, and route communications appropriately.
• Participate in shift-change briefings and communicate important updates to staff.
• Complete timely and accurate documentation in staff logbooks, Microsoft Teams, and other designated systems.
• Follow established procedures for communicating with supervisors and on-call staff.

Resident Engagement & Recovery Support

• Build positive, respectful relationships with residents and community members.
• Support residents in ways that acknowledge and respect their individual recovery journey.
• Encourage participation in community activities, wellness initiatives, and recovery-focused programming.
• Facilitate community-building groups and activities as appropriate.
• Serve as a positive role model and promote a culture of peer support and mutual respect.

Daily Living & Program Support

• Assist residents with activities of daily living and general site responsibilities.
• Support room turnovers, laundry assistance, and preparation for maintenance or extermination services.
• Collect and document program-related fees when required.
• Participate in staff meetings, trainings, community meetings, supervision sessions, and other organizational activities.

Kitchen & Medication Support

• Prepare and serve meals and snacks according to program schedules and site needs.
• Maintain kitchen cleanliness and assist with meal service operations.
• Support medication monitoring activities in accordance with program policies and site procedures.
• Encourage residents to follow prescribed medication routines while maintaining established protocols.

What You'll Need

Education

• High School Diploma or GED required.

Experience

• Minimum of one (1) year of experience working in behavioral health, homelessness services, residential programs, human services, or a related field.

Certifications

• ServSafe Certification required at time of hire or obtained within 90 days of employment.

Knowledge, Skills & Abilities

• Basic computer and technology proficiency.
• Knowledge of crisis intervention and de-escalation techniques.
• Strong verbal, written, and interpersonal communication skills.
• Ability to build positive relationships while maintaining professional boundaries.
• Strong organizational skills and attention to detail.
• Ability to work both independently and as part of a team.
• Commitment to recovery-oriented and person-centered support services.

What You May Bring

While not required, the following qualifications may help you succeed in this role:

• Experience working in supportive housing, shelters, residential treatment programs, or behavioral health settings.
• Experience supporting individuals experiencing homelessness, mental health challenges, or substance use disorders.
• Experience facilitating groups, workshops, or community-building activities.
• Knowledge of trauma-informed care and recovery-oriented practices.
• Food service, meal preparation, or kitchen support experience.
• Experience with medication monitoring procedures.
• Familiarity with Microsoft Teams and electronic documentation systems.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a commitment to creating stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.