At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As our MOUD Program Coordinator, you'll play an important role in helping individuals access and stay connected to substance use treatment and supportive healthcare services.

This unique position combines healthcare administration with meaningful patient interaction. You'll coordinate daily program operations, manage medication authorizations, support patient scheduling and outreach, and work closely with medical and behavioral health teams to reduce barriers to care.

If you're organized, resourceful, and passionate about supporting individuals impacted by substance use disorders, homelessness, and other challenges, we'd love to hear from you. Experience in substance use treatment is valuable, but equally important is a compassionate, nonjudgmental approach and a genuine commitment to the communities we serve.

• Location: Stephen Klein Wellness Center, 2144 Cecil B. Moore Avenue, Philadelphia, PA 19121
• Schedule: 9:00 AM - 5:00 PM
• Compensation: Up to $23.90 per hour, based on experience

What You'll Do

Coordinate Daily Program Operations

• Coordinate patient scheduling, appointment reminders, and daily clinic workflows to support efficient MOUD services.
• Prepare patient lists and clinical information for daily team meetings and care coordination.
• Support front desk operations during MOUD clinic hours, assisting with patient check-in, insurance verification, and communication between clinical and operations teams.
• Coordinate with medical assistants and providers to ensure patients are appropriately prepared for appointments.
• Manage the MOUD program phone line and respond to patient scheduling and service coordination needs.

Support Medication Access & Patient Care

• Prepare, submit, and track medication prior authorizations to prevent interruptions in patient treatment.
• Coordinate with specialty pharmacies to ensure long-acting injectable buprenorphine is ordered and delivered on time.
• Conduct outreach to patients who miss appointments, identify barriers to care, and help reconnect them with services.
• Assist patients with navigating referrals and accessing primary care, substance use treatment, behavioral health services, and specialty care.
• Work closely with medical providers, behavioral health professionals, Certified Peer Specialists, and other team members to support coordinated patient care.
• Engage patients using trauma-informed, patient-centered, and harm reduction approaches.

Manage Documentation & Program Data

• Maintain accurate patient records, tracking spreadsheets, referral information, and program documentation.
• Monitor patient appointments, health screenings, laboratory requirements, and follow-up needs.
• Support data collection, reporting, and documentation required for program evaluation and grant compliance.
• Use electronic health records and other systems to organize information and support clinical workflows.
• Collaborate with program leadership to identify opportunities for workflow improvements, program development, and quality improvement initiatives.

Support Program Development & Training

• Assist with onboarding and orienting new staff to MOUD program procedures and workflows.
• Develop and maintain training materials, reference documents, and standardized program resources.
• Coordinate schedules and learning opportunities for students, interns, and external observers.
• Support the Program Manager in identifying community partnerships, outreach opportunities, and initiatives that strengthen program services.
• Participate in community engagement and advocacy activities that promote accessible, patient-centered care.

What You'll Need

• Bachelor's degree in social science, healthcare, or a related field and at least two years of related work experience; OR an associate degree and four years of related experience; OR six years of related experience.
• Strong organizational and project coordination skills with excellent attention to detail.
• Ability to manage competing priorities, maintain accurate documentation, and meet deadlines.
• Strong interpersonal and communication skills, including the ability to engage respectfully with individuals from diverse backgrounds and experiences.
• Ability to work independently, solve problems, and adapt to changing needs in a busy healthcare environment.
• Familiarity with spreadsheets, databases, charts, and other administrative tools.
• A compassionate, nonjudgmental approach to working with individuals experiencing substance use disorders, mental health challenges, homelessness, and other barriers to care.

What You May Bring

• Experience in healthcare administration, public health, community health, human services, or substance use treatment settings.
• Familiarity with harm reduction principles, trauma-informed care, and patient-centered approaches.
• Experience working with culturally diverse, underserved, or medically vulnerable populations.
• Experience using electronic health records (EHR) and managing healthcare documentation.
• Knowledge of medication prior authorizations, patient scheduling, or care coordination processes.
• Understanding of patient confidentiality and HIPAA requirements.
• Experience supporting program reporting, quality improvement, or community-based initiatives.
• A demonstrated interest in expanding access to equitable, low-barrier healthcare.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.