At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Program Manager, you'll oversee the daily operations of a supportive housing program serving individuals recovering from homelessness, behavioral health challenges, and other barriers to stability.

This role combines leadership, case management oversight, staff supervision, crisis intervention, program administration, financial management, and housing stabilization services. You'll work closely with residents, staff, property management partners, and community providers to ensure residents receive high-quality, person-centered services while maintaining a safe, supportive residential environment.

If you're an experienced human services professional who values leadership, recovery-oriented care, and mission-driven work, we'd love to hear from you.

• Location: Inn of Amazing Mercy 115 E. Huntingdon Street, Philadelphia, PA 19125
• Schedule: Full-Time | Monday through Friday, 9:00AM to 5:00PM
• Compensation: $63,031 per year
• On-Call Responsibilities Required

What You'll Do

Lead Resident Services & Housing Stability

• Collaborate with Central Intake and Property Management to coordinate resident admissions, orientations, transfers, and discharges.
• Assess resident strengths, needs, barriers, and goals.
• Support residents in areas including recovery, health, employment, education, parenting, and community integration.
• Respond to resident crises and emergency situations, including behavioral health concerns and 302 petitions when necessary.
• Ensure residents receive appropriate supports and services to maintain housing stability and wellness.

Supervise & Develop Staff

• Provide regular individual and group supervision to staff and interns.
• Lead team meetings and support employee development.
• Create and manage staff training plans, including mandatory and professional development trainings.
• Recruit, hire, onboard, and retain high-quality staff.
• Foster a culture of accountability, collaboration, recovery, and wellness.

Promote an Inclusive & Recovery-Oriented Environment

• Create a person-centered environment that promotes dignity, respect, diversity, equity, inclusion, and recovery.
• Support residents in building relationships and community connections.
• Encourage resident participation in programming, services, and peer support activities.
• Maintain positive partnerships with residents, providers, volunteers, and community stakeholders.

Ensure Program Compliance & Administration

• Monitor documentation and service delivery to ensure compliance with program requirements, contracts, strategic goals, and key performance indicators.
• Ensure staff maintain accurate and timely documentation in electronic case management systems.
• Oversee site scheduling and on-call coverage.
• Collaborate with leadership and compliance staff on reporting and quality assurance efforts.

Manage Financial Operations

• Oversee day-to-day financial operations of the site.
• Assist with annual budget planning and spending oversight.
• Manage petty cash, SNAP reporting, purchasing activities, and site credit card usage.
• Monitor expenses and support responsible stewardship of organizational resources.

Collaborate with Property Management

• Work closely with Property Management as part of a blended management team.
• Address housing stability concerns, rent arrears, inspection issues, lease compliance matters, and resident incidents.
• Ensure timely completion of recertifications, PHA income waivers, and housing-related documentation.
• Help maintain a safe, clean, and welcoming residential environment.

What You'll Need

Education & Experience

One of the following is required:

• Master's Degree in Social Work or a related field; or
• Bachelor's Degree in Social Work, Human Services, Psychology, Sociology, or a related field with two (2) years of relevant experience; or
• Six (6) years of directly related experience.

In addition, candidates must have:

• Minimum of two (2) years of supervisory experience.
• Experience supporting individuals recovering from homelessness and/or behavioral health challenges.
• Experience in supportive housing, case management, residential services, behavioral health, or human services.
• Availability for evening, weekend, and on-call responsibilities.

Knowledge, Skills & Abilities

• Strong leadership and supervisory skills.
• Excellent organizational, interpersonal, and assessment abilities.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and competing demands.
• Strong computer skills and ability to learn electronic case management systems.
• Experience with crisis intervention and problem-solving.
• Commitment to person-centered, recovery-oriented services.

What You May Bring

While not required, the following qualifications may help you succeed in this role:

• Experience managing supportive housing programs.
• Experience supervising multidisciplinary teams.
• Knowledge of trauma-informed care and recovery-oriented practices.
• Experience managing program budgets and financial reporting.
• Familiarity with Philadelphia housing, behavioral health, and community resources.
• Experience with program compliance, reporting, and performance management.
• Licensed social worker or behavioral health credentials.
• Experience responding to behavioral health crises and emergency situations.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities
• Hybrid work flexibility

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting recovery, dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment. Project HOME reserves the right to revise or modify job responsibilities as needed. This job description is not intended to be an exhaustive list of duties and does not constitute a contract of employment.