At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Property Clerk, you'll support the Property Manager and Assistant Property Manager with administrative operations, resident services, and front desk responsibilities within a supportive housing environment.

You'll serve as a key point of contact for residents, staff, contractors, visitors, and community partners while helping maintain accurate records, coordinate communications, and promote a safe, welcoming, and efficient property environment.

If you're detail-oriented, organized, and passionate about providing excellent customer service, we'd love to hear from you.

• Location: Inn of Amazing Mercy - 115 E. Huntingdon Street, Philadelphia, PA 19125
• Schedule: Full-Time | 8:00 AM to 4:00 PM
• Compensation: $19.68/hour

What You'll Do

Front Desk & Customer Service

• Welcome residents, visitors, contractors, and guests in a professional and friendly manner.
• Direct visitors and notify appropriate staff members of arrivals.
• Maintain updated resident and property directories.
• Respond to general questions and provide information regarding the property and community resources.
• Serve as a positive and professional representative of Project HOME.

Administrative & Clerical Support

• Support Property Management staff with daily administrative tasks.
• Assist with collecting and organizing resident and applicant documentation.
• Perform data entry, filing, photocopying, scanning, and record management.
• Maintain accurate records and filing systems.
• Manage incoming mail, packages, and deliveries for staff and site operations.
• Maintain a clean, organized, and professional reception area.

Resident Communication & Support

• Conduct service excellence surveys and follow-up regarding completed work orders.
• Document resident concerns, complaints, and incidents as necessary.
• Assist with resident communication efforts and administrative processes.
• Support positive resident experiences through timely and responsive customer service.

Safety & Property Monitoring

• Conduct routine rounds throughout the property.
• Monitor for unusual activity and report concerns to appropriate staff.
• Ensure exterior doors and windows are secure.
• Utilize security camera systems to support property safety.
• Coordinate access for emergency responders and authorized personnel when necessary.

What You'll Need

Education

• High School Diploma or GED required.

Experience

• Minimum of one (1) year of related administrative, clerical, customer service, property management, or office support experience.
• Experience working with Property Management Software required.

Knowledge, Skills & Abilities

• Basic computer and technology proficiency.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Excellent customer service and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Attention to detail and accuracy in documentation and recordkeeping.
• Ability to multitask in a fast-paced environment.

What You May Bring

While not required, the following qualifications may help you succeed in this role:

• Experience working in property management, housing, residential services, or supportive housing environments.
• Experience working with diverse populations and community-based organizations.
• Familiarity with tenant relations and resident support services.
• Experience using Microsoft Office applications and property management databases.
• Experience handling confidential records and documentation.
• Strong conflict-resolution and problem-solving skills.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our housing communities provide safe, supportive environments where residents can thrive. The Property Clerk plays an important role in ensuring these communities remain welcoming, organized, and responsive to resident needs.

We believe every person deserves dignity, opportunity, and the support needed to thrive.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.