At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Quality Assurance Agent, you'll play an important role in supporting HOMEBooks, Project HOME's social enterprise program.

This position combines inventory management, quality assurance, data entry, customer service, and administrative support. You'll help ensure products are accurately represented online, inventory is properly maintained, and customer inquiries are handled professionally while developing valuable workforce skills.

If you're detail-oriented, organized, and interested in building professional experience while supporting Project HOME's mission, we'd love to hear from you.

• Location: Christopher J. Seward Residence - 1515 Fairmount Ave. Philadelphia, PA 19130
• Schedule: Part-Time | Tuesday, Wednesday, and Saturday 1:00PM to 5:00PM | Sunday 9:00AM to 5:00PM
• Compensation: $18.15/hour
• Eligibility: Current or Former Project HOME Resident

What You'll Do

Perform Quality Assurance & Data Accuracy Checks

• Conduct quality assurance reviews to ensure books are accurately listed and described.
• Verify inventory information between online databases and physical inventory.
• Identify and report discrepancies or inconsistencies.
• Help maintain accurate records and inventory systems.

Support Inventory Management

• Upload new books and inventory into online systems.
• Monitor inventory levels and assist with stock rotation.
• Organize inventory to ensure efficient storage and retrieval.
• Help maintain an accurate and organized inventory process.

Provide Customer Service Support

• Respond to customer inquiries in a timely and professional manner.
• Communicate with customers regarding products and orders.
• Escalate issues or concerns to management when appropriate.
• Support a positive customer experience.

Administrative Support

• Complete data entry and inventory tracking tasks.
• Maintain organized records and documentation.
• Support operational projects as assigned.
• Assist the HOMEBooks team with day-to-day activities that support program success.

What You'll Need

Education

• High School Diploma or GED required.

Experience

• Must be a current or former Project HOME resident.
• Customer service experience preferred.
• Experience working with inventory, data entry, or administrative tasks preferred.

Knowledge, Skills & Abilities

• Strong attention to detail.
• Strong verbal and written communication skills.
• Basic computer proficiency.
• Strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Ability to maintain accuracy while completing repetitive tasks.

What You May Bring

While not required, the following qualifications may help you succeed in this role:

• Experience with inventory management.
• Experience with online marketplaces or e-commerce platforms.
• Data entry experience.
• Customer service or retail experience.
• Experience performing quality assurance or accuracy checks.
• Strong organizational skills.
• Interest in books, literacy, or social enterprise initiatives.

What You'll Gain

Participants in this role will have opportunities to develop skills in:

• Inventory management
• Quality assurance
• Data entry
• Customer service
• Administrative support
• Problem-solving
• Professional communication
• Technology and database management
• Workforce readiness and career development

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

HOMEBooks is one of Project HOME's social enterprises, creating meaningful employment opportunities while supporting the organization's broader mission of housing stability, recovery, and economic empowerment.

We believe every person deserves dignity, opportunity, and the support needed to achieve their fullest potential.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, veteran status, genetic information, or any other characteristic protected by law.

Project HOME reserves the right to revise or modify job responsibilities as needed. This job description is not intended to be an exhaustive list of duties and does not constitute a contract of employment.