At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Residential Services Coordinator, you'll provide direct support to residents living at Philly Home at Girard, a unique low-barrier supportive housing and respite program serving individuals experiencing chronic homelessness, behavioral health challenges, substance use disorders, and complex medical or social service needs.

Unlike traditional supportive housing programs, Philly Home at Girard operates within a harm reduction framework and serves residents at varying stages of recovery, engagement, and readiness for change. Staff are expected to meet residents where they are, build trusting relationships, support resident choice, and promote safety, dignity, and stability while connecting residents to critical resources and services.

This role combines case management, resource coordination, crisis intervention, community engagement, housing stabilization, and recovery support. If you're passionate about serving vulnerable populations and committed to helping individuals achieve greater stability and wellness, we'd love to hear from you.

• Location: Philly Home at Girard - 2100 W. Girard Ave. Philadelphia, PA 19130
• Schedule: Full-Time | Monday through Friday, 11:00AM to 7:00PM
• Compensation: $21.65 per hour

What You'll Do

Support Resident Recovery & Wellness

• Build trusting relationships with residents through consistent engagement and person-centered support.
• Meet residents where they are in their recovery and housing journey.
• Utilize harm reduction and trauma-informed approaches when working with residents experiencing complex challenges.
• Conduct assessments and identify resident strengths, needs, barriers, and goals.
• Develop individualized service and recovery plans that promote stability and self-determination.
• Foster a culture of recovery, wellness, dignity, and mutual respect.

Provide Case Management & Resource Coordination

• Connect residents to healthcare, behavioral health treatment, substance use treatment, employment, education, benefits, and community resources.
• Assist residents in obtaining identification, benefits, and other necessary documentation.
• Advocate for residents and support access to appropriate services.
• Coordinate referrals and maintain communication with internal and external providers.
• Collaborate with multidisciplinary teams to support positive resident outcomes.

Crisis Intervention & Resident Support

• Respond to behavioral health, substance use, housing, and medical crises using trauma-informed and de-escalation techniques.
• Support residents during emergencies while maintaining safety and dignity.
• Coordinate interventions with healthcare providers, behavioral health partners, emergency services, and community supports when necessary.
• Help residents navigate challenges that may impact housing stability.

Support Housing Stability

• Assist residents in maintaining housing and program requirements.
• Help residents address barriers related to retention, recovery, and self-sufficiency.
• Support housing applications, transfers, and transitions to permanent housing opportunities when appropriate.
• Collaborate with Property Management and other support teams.

Facilitate Community Engagement

• Plan and facilitate groups, activities, recovery meetings, and community-building opportunities.
• Encourage resident participation in programming and wellness activities.
• Promote a positive community culture focused on respect, support, and personal growth.
• Support residents in building positive peer relationships and support networks.

Documentation & Program Support

• Complete accurate and timely documentation, including case notes, assessments, service plans, and incident reports.
• Utilize electronic case management systems to document resident services.
• Maintain compliance with program, licensing, and funding requirements.
• Participate in team meetings, supervision, training, and quality improvement activities.

On-Call Responsibilities

• Participate in the program's on-call rotation.
• Respond to urgent resident situations and emergencies as needed.
• Serve as a resource to Support Staff and other team members during assigned on-call periods.

What You'll Need

Education & Experience

One of the following is required:

• High School Diploma or GED with four (4) years of related experience; or
• Associate's Degree with two (2) years of related experience; or
• Bachelor's Degree in Social Work, Psychology, Human Services, Sociology, Counseling, or a related field.

In addition, candidates must have:

• Experience working with individuals experiencing homelessness, behavioral health challenges, substance use disorders, or housing instability.
• Experience in case management, residential services, recovery support, outreach, or other human services settings.
• Ability to work effectively within a low-barrier and harm reduction environment.
• Availability for on-call, evening, and weekend responsibilities as needed.

Knowledge, Skills & Abilities

• Strong interpersonal and relationship-building skills.
• Strong verbal and written communication abilities.
• Crisis intervention and de-escalation skills.
• Knowledge of trauma-informed care, harm reduction, and recovery-oriented practices.
• Ability to work independently while maintaining strong collaboration with multidisciplinary teams.
• Strong documentation and organizational skills.
• Commitment to person-centered services and Housing First principles.
• Ability to establish and maintain professional boundaries.

What You May Bring

While not required, the following qualifications may help you succeed in this role:

• Certified Peer Specialist (CPS), Certified Recovery Specialist (CRS), or similar credential.
• Experience working in supportive housing, shelters, respite programs, recovery housing, or behavioral health settings.
• Knowledge of Housing First and harm reduction models.
• Experience facilitating groups and recovery-focused programming.
• Familiarity with Philadelphia homelessness, housing, and behavioral health systems.
• Experience with HMIS, Electronic Health Records (EHR), or case management databases.
• Experience supporting individuals with active substance use disorders or chronic homelessness.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Philly Home at Girard is a low-barrier supportive housing and respite program serving individuals experiencing chronic homelessness, behavioral health challenges, substance use disorders, and complex health needs. Through a Housing First and harm reduction approach, we provide residents with safety, dignity, support, and pathways toward wellness, recovery, and housing stability.

We believe every person deserves a place to call home and the support needed to thrive.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment. Project HOME reserves the right to revise or modify job responsibilities as needed. This job description is not intended to be an exhaustive list of duties and does not constitute a contract of employment.