At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Residential Services Coordinator II, you'll provide direct support to residents within a family supportive housing program serving families experiencing homelessness, behavioral health challenges, and other barriers to stability.

This role combines case management, resource coordination, crisis intervention, community engagement, housing support, and recovery planning. You'll work closely with families to help them achieve housing stability, wellness, employment, education, recovery, and long-term self-sufficiency.

The ideal candidate is committed to person-centered care, possesses strong case management skills, understands the importance of family-centered services, and is passionate about helping families rebuild their lives.

• Location: Rowan Homes - 1929 Sansom Street & 2729A W. Diamond Street, Philadelphia, PA 19121
• Schedule: Full-Time | Monday through Friday, 9:00AM to 5:00PM | Tuesday through Saturday. 9:00AM to 5:00PM | On-Call Responsibilities Required
• Compensation: $23.09 per hour

What You'll Do

Support Resident Recovery, Wellness & Family Stability

• Build trusting relationships with residents and support their transition from homelessness to stable housing.
• Conduct assessments and collaborate with residents to identify strengths, needs, barriers, and goals.
• Provide ongoing case management services, including goal planning, service coordination, advocacy, and follow-up support.
• Develop individualized recovery and service plans with both short-term and long-term objectives.
• Respond to crisis situations using appropriate intervention and de-escalation techniques.
• Foster a culture of recovery, wellness, dignity, and peer support.

Coordinate Resources & Services

• Connect residents to housing, employment, income, education, childcare, benefits, healthcare, and behavioral health resources.
• Assist residents with accessing community supports that promote independence and stability.
• Advocate on behalf of residents and help remove barriers to success.
• Support residents in obtaining documentation and navigating service systems.
• Collaborate with providers, schools, agencies, and community partners to ensure coordinated services.

Promote Housing Stability

• Assist residents in maintaining lease and program obligations.
• Support housing applications, voucher submissions, transfers, and permanent supportive housing opportunities.
• Help residents gather required documentation for housing placements.
• Collaborate on discharge planning and transitions to more independent living environments.
• Support families in maintaining long-term housing stability and self-sufficiency.

Facilitate Community Engagement

• Plan and facilitate groups, activities, and community-building opportunities.
• Encourage resident participation and positive peer relationships.
• Help residents build recovery capital and strengthen community connections.
• Promote a welcoming, inclusive, and respectful community where all residents feel supported and valued.

Documentation & Program Support

• Maintain accurate and timely documentation, including case notes, assessments, service plans, and goal plans.
• Utilize electronic case management systems to document resident services.
• Ensure documentation meets programmatic, contractual, and compliance requirements.
• Attend team meetings, trainings, and supervision sessions.
• Serve as the site point person in the absence of the Program Manager or Assistant Program Manager.

Site-Specific Responsibilities

• Support daily program operations and resident engagement activities.
• Assist with community-building initiatives and resident programming.
• Help create a safe, welcoming, and supportive living environment.
• Support residents in accessing resources and strengthening community connections.

On-Call Responsibilities

• Participate in an on-call rotation with other team members.
• Respond to emergencies and urgent resident concerns via phone or onsite support when needed.

What You'll Need

Education & Experience

One of the following is required:

• High School Diploma or GED with four (4) years of related experience; or
• Associate's Degree with two (2) years of related experience; or
• Bachelor's Degree.

In addition, candidates must have:

• Experience working with individuals and/or families experiencing homelessness and/or behavioral health challenges.
• Minimum of two (2) years of direct case management experience.
• Experience developing service plans, coordinating resources, maintaining documentation, and supporting individuals or families toward identified goals.
• Experience in supportive housing, residential services, recovery support, family services, or human services.
• Availability to work evenings, weekends, and participate in an on-call rotation.

Knowledge, Skills & Abilities

• Strong verbal and written communication skills.
• Excellent organizational and interpersonal skills.
• Strong computer skills and ability to learn electronic case management systems.
• Ability to build trusting relationships with residents and families.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to person-centered, recovery-oriented services.
• Strong case management, crisis intervention, and problem-solving abilities.

What You May Bring

While not required, the following qualifications may help you succeed in this role:

• Pennsylvania Driver's License
• Experience in supportive housing, family housing, or residential programs.
• Knowledge of trauma-informed care and recovery-oriented practices.
• Experience facilitating groups and community-building activities.
• Experience assisting individuals and families with housing applications and benefits.
• Experience providing case management services in community-based settings.
• Certified Peer Specialist (CPS) or other behavioral health certifications.
• Familiarity with Philadelphia housing and behavioral health resources.
• Experience supporting families with housing stabilization, education, employment, and resource navigation.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting recovery, dignity, independence, and long-term success. At Kate's Place, we support families working toward stability, self-sufficiency, and brighter futures for themselves and their children.

We believe every person deserves a place to call home and the support needed to thrive.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME reserves the right to revise or modify job responsibilities as needed. This job description is not intended to be an exhaustive list of duties and does not constitute a contract of employment.