Why Join Project HOME?

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Senior Program Manager, you will provide leadership for a residential program serving individuals experiencing homelessness who may also be living with mental illness, substance use disorders, or other health-related challenges. This role includes supervising a 24-hour staff, overseeing program operations, managing a site-based kitchen and medication monitoring processes, ensuring resident safety and well-being, and fostering a supportive, recovery-oriented environment. If you are a compassionate leader committed to empowering residents and supporting staff while advancing Project HOME's mission, we encourage you to apply.

Location: Sacred Heart Recovery Residence, 1315 W. Hunting Park Ave. Phila, PA 19140
Schedule: Full-time| Monday - Friday | 9AM - 5PM | 1 Remote Day
Compensation: $71,035 - $73,521 annually | Based on experience and education

What You Will Do:

Intake Coordination

• Collaborate with referral sources to facilitate referrals and intake for eligible individuals. Work with referral sources to collect necessary paperwork for the intake process and coordinate move-ins.
• Ensure all documentation complies with contract requirements and adheres to specified timeframes.
• Maintain effective communication with all stakeholders to streamline the referral and intake process.

Service Coordination

• Acquire and maintain comprehensive knowledge of each resident's mental, physical, emotional, educational, social, medical, financial, and employment status, advocating for necessary external services.
• Supervise staff to oversee resident service plans, including discharges and housing placements through CEA-BHRS and other community supports.
• Recognize and manage crisis situations, addressing safety issues, incident reports, and grievances involving residents and staff.
• Collaborate with the Nurse Care Manager to ensure compliance with medication monitoring procedures and assist in training staff on documentation related to medication monitoring.

Leadership

• Foster an environment that balances structure, service coordination, safety, and individual freedom to promote resident growth and connection to Project HOME and the wider community while maintaining positive relationships with service providers and volunteers.
• Provide regular supervision and oversight for residential site staff through individual and group meetings to ensure residents receive appropriate services tailored to their needs, while managing staff training plans.
• Develop and implement staff training programs, including required and skill-building training.
• Cultivate a person-centered environment that emphasizes diversity, equity, and inclusion (DEI), along with a culture of recovery and wellness.

Administration

• Oversee ongoing recruitment and onboarding of staff, managing a 24-hour interdisciplinary team and the on-call schedule to ensure adequate site coverage.
• Collaborate with Directors and Compliance Department to ensure all documentation meets contractual obligations, Strategic Plan goals, and key performance indicators (KPIs), while monitoring compliance with electronic data system standards.
• Coordinate with the Kitchen Coordinator to ensure the efficient operation of the kitchen, including meal planning, supply ordering, organization, and compliance with licenses and inspections. Ensure adherence to health and safety regulations, including maintaining certifications such as ServSafe.

Finances/Procedures

• Manage the day-to-day financial operations of the site, including annual budget and program spending, petty cash, SNAP report, purchase of goods and services, credit card, program fees and van management (as applicable).

Facilities Management

• Work with Aramark/Property Management staff to meet building maintenance and cleaning needs. Address residence cleanliness and safety, to ensure the health and safety of residents and staff, pass all inspections and comply with safety and licensing regulations.
• Serve as the designated emergency contact for the site, coordinating response and communication during urgent situations. Responsibilities include:
• Maintaining awareness of staff and visitors who are onsite at any given time
• Utilizing sign-in and sign-out logs to account for all personnel and visitors during emergencies
• Identifying and reporting individuals who may be unaccounted for
• Supporting implementation of site-specific emergency procedures

What You Will Bring:

• MSW or related degree with 3 years of experience, OR BA/BSW or related degree with 5 years of experience, OR 9 years of relevant experience, including management.
• Minimum of 4 years supervisory experience and ability to manage a 24-hour team.
• Experience working with individuals facing homelessness and behavioral health challenges.
• Availability for evening, weekend, and on-call duties

Core Skills:

• Strong organizational, interpersonal, assessment and supervisory skills. Good verbal and written communication
• Strong computer skills, ability to learn computerized case management system.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation

• Medical, dental, and vision insurance with low employee costs

• Company-paid life and disability insurance

• Paid parental leave

• Flexible Spending Accounts (FSA)

• 401(k) with employer matching

• Generous Paid Time Off, including paid sabbatical leave

• Employee wellness programs

• Professional development and career growth opportunities

• Hybrid work flexibility

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

Physical Requirements:

Sedentary work that primarily involves sitting/standing.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.