Job Summary: The position is part of the Real Estate Facilities team, which is part of the Real Estate department. The Facilities Senior Manager-Performance Systems provides performance management support to the facilities team. The position will oversee & train Lead Facilities Technicians on systems and processes necessary to meet performance standards. The position works with vendors and suppliers, ensuring proper scheduling and coordination of repairs & adequate inventory stock necessary to meet performance standards. The position will work closely with the Real Estate Operations Coordinator & Lead Facilities Technicians to ensure continuity of purchase orders, supply orders, vendor management & work order completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee & train Lead Facilities Technicians on systems and processes necessary to meet performance standards.
• Track vacancy, emergency work order & routine work order completion monthly and provide monthly & quarterly reports to the Director of Facilities.
• Track service calls placed to vendors.
• Review vendor completed work tickets for accuracy & ensure continuity with completed work orders.
• Request and review quotes for repairs.
• Schedule repairs to be completed by vendors.
• Oversee supply inventory and ensure adequate stock necessary to meet performance standards.
• Schedule & track completion of third-party regulatory inspections, requesting quotes for deficiencies and scheduling repairs.
• Assist the Director in building budget development and provide recommendations based on work order trends.
• Work with Real Estate Operations Coordinator to develop coordination on purchase orders, contract services & vendor and supplier management.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.

EDUCATION AND EXPERIENCE MINIMUM REQUIREMENTS:

Minimum Experience:

• Bachelor's degree or equivalent four (4) years of experience
• Minimum five (5) years' experience in facilities management or operations management.
• Knowledge of regulatory requirements and quality standards.
• Knowledge of building automation systems, HVAC systems, electrical and plumbing systems.
• Proficient in Microsoft Office and Excel.
• Must have ability to efficiently maneuver throughout the building and portfolio.

• Must have a valid driver's license.
• Must have strong leadership, organizational, and time-management skills.
• Must have ability to decipher information and take organized notes.

Preferred Experience:

Previous experience as an associate director of facilities or facilities maintenance manager.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.