Customer Service Excellence. Operational Leadership. Dental Expertise

We are seeking an experienced, dynamic & mission-oriented Dental Practice Manager to lead the day-to-day administrative and operational functions of our dental clinic within an integrated healthcare model. Reporting to the Sr. Director of Operations and working in close partnership with the Dental Director, this role ensures the clinic operates efficiently, compliantly, and with a strong focus on delivering high-quality, patient-centered care. 

The Dental Practice Manager provides hands-on leadership across both front and back-office operations, overseeing clinical workflows, staff performance, scheduling, and revenue cycle coordination, while driving operational improvements that strengthen productivity, patient access, and the overall care experience. This position collaborates closely with internal teams, external vendors, and community partners to support quality initiatives and ensure dental services are delivered with excellence, compassion, and operational integrity.

• Location: 2144 Cecil B. Moore Avenue, Philadelphia, PA 19121 (Stephen Klein Wellness Center-SKWC)
• Schedule/Availability: Monday - Friday 8:15 am - 5:00 pm EST. This is a full-time, exempt role.
• Salary: $69,302 / annually

The ideal candidate is a customer-service driven leader who understands the day-to-day operations of a dental practice and thrives in a fast-paced, patient-centered environment. They are proactive, hands-on, and comfortable leading both front and back-office teams.

• Be highly customer-service oriented, creating a welcoming, respectful experience for every patient.
• Bring deep knowledge of dental practice operations, including clinical workflows, scheduling, and patient flow.
• Have strong experience with dental insurance processes, including Medicaid, MCO plans such as DentaQuest, and pre-authorizations.
• Be comfortable managing front desk operations and clinical support teams to ensure smooth daily operations.
• Demonstrate hands-on leadership, stepping in when needed to support staff and resolve operational challenges.
• Be an effective people leader and coach, able to develop staff, address performance issues, and hold team members accountable.
• Possess strong organizational and problem-solving skills, with the ability to manage multiple priorities in a busy clinical setting.
• Be proactive, resourceful, and solutions-oriented, always looking for ways to improve workflows and patient experience.
• Enjoy being visible and engaged in the clinic, building strong relationships with patients, providers, and staff.

Key Responsibilities:

Department Leadership & Operations

• Provide administrative and operational leadership for the dental department, ensuring efficient workflows, regulatory compliance, and high-quality patient care.
• Monitor productivity, staffing, and supply usage to improve efficiency and meet operational and financial goals.
• Ensure compliance with federal, state, and regulatory requirements including HRSA, CDC, OSHA, and the Pennsylvania Dental Practice Act.
• Support strategic planning, policy development, and resource allocation for dental services.

Clinic Operations & Patient Experience

• Oversee daily clinic operations, staff coordination, and patient flow.
• Lead team huddles and serve as the primary contact for operational and patient concerns.
• Maintain a safe, respectful, and patient-centered clinic environment while addressing complaints, incidents, and service issues.
• Manage staff scheduling and coverage to maintain adequate patient access to care.

Partnerships & Operational Coordination

• Serve as a liaison to vendors, dental labs, insurance representatives, and community partners.
• Coordinate operational services including equipment maintenance, supplies, and clinical support services.
• Collaborate with internal departments such as Revenue Cycle Management, Accounting, IT, and Property Management.

Scheduling, Revenue Cycle & Patient Access

• Manage provider schedules and patient appointments to optimize clinic capacity and patient access.
• Oversee scheduling accuracy, insurance verification, billing processes, and no-show management.
• Partner with Revenue Cycle Management to support accurate coding, billing, collections, and compliance with financial regulations including the No Surprises Act.

Pre-authorizations, Referrals & Care Coordination

• Oversee dental preauthorization processes, including approvals, denials, and follow-up.
• Maintain referral networks and coordinate specialty care to ensure continuity of patient treatment.
• Oversee dental preauthorization of workflows, including approvals, denials, and follow-up processes.
• Maintain referral networks and coordinate specialty dental care to ensure continuity of treatment for patients.

Quality Improvement & Integrated Care

• Support integration of dental services with medical and behavioral health teams to provide comprehensive care.
• Participate in quality improvement initiatives, performance monitoring, and workflow improvements.

Staff Leadership & Development

• Supervise dental administrative staff and oversee support staff through the Dental Assistant, Front Desk Reception/Staff and Dental Assistant Supervisor.
• Recruit, hire, train, and develop staff while fostering a collaborative team culture.
• Set performance expectations, conduct evaluations, and address employee relations matters in partnership with Human Resources.
• Review and approve payroll and ensure accurate timekeeping.

What You Bring (Requirements)

• Bachelor's degree or four years of equivalent professional experience.
• Minimum of 3 years of supervisory experience in a dental practice setting.
• Strong experience managing the daily operations of a dental practice, including clinical workflows, scheduling, and patient access.
• Experience working with Electronic Medical Records (EMR) systems; eClinicalWorks (eCW) experience preferred.
• Knowledge of dental billing, insurance verification, preauthorization processes, and revenue cycle operations.
• Familiarity with healthcare regulatory requirements such as HRSA, OSHA, HIPAA, and state dental practice regulations.
• Demonstrated leadership experience supervising teams, improving workflows, and supporting staff development.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced clinical environment.
• Strong knowledge of dental terminology, procedures, and dental insurance processes.
• Proficiency with Microsoft Office, including Excel.

What You May Bring (Preferred)

• Experience managing dental operations within a Federally Qualified Health Center (FQHC) or community health center.

Physical requirements:

• Ability to be stationary for long periods of time
• Fine motor skills for completion of work at a computer
• Close visual acuity for working at a computer
• Occasional lifting and pushing of up to 50lbs

Why Join Project HOME

At Project HOME Healthcare Services, our work is rooted in the belief that everyone deserves access to quality, compassionate healthcare. As part of an integrated care model that brings together medical, behavioral health, and dental services, our team works every day to improve health outcomes for individuals and families who have historically faced barriers to care. The Dental Practice Manager plays an important role in advancing this mission-helping ensure that our dental clinic operates with excellence, efficiency, and a strong commitment to patient-centered service while supporting a team dedicated to making a meaningful impact in the community.

If you are ready to bring your dental operations expertise, leadership, and commitment to exceptional patient service to a mission-driven organization, we invite you to explore this opportunity with Project HOME and apply.

Employee Benefits:

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which include paid sabbatical leave.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.