At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Benefits Counselor, you'll play a vital role in helping patients overcome barriers to healthcare by connecting them with insurance coverage, financial assistance, and essential support services. Your work will ensure individuals can access the care they need while helping strengthen the long-term sustainability of our healthcare programs.

If you're passionate about advocating for patients, navigating complex healthcare systems, and making a meaningful impact every day, we'd love to hear from you.

Location: Stephen Klein Wellness Center, 2144 Cecil B. Moore Avenue, Philadelphia, PA 19121
Schedule: Monday-Friday | 9:00 AM-5:00 PM
Compensation: $21.65/hour

What You'll Do

• Screen patients for Medicaid, Medicare, Marketplace, and other insurance programs.

• Complete insurance applications and determine sliding fee eligibility.

• Support referrals, prior authorizations, and specialty care access.

• Provide front desk coverage and scheduling support as needed.

• Maintain accurate insurance and patient records.

• Collaborate with internal teams and community partners.

What You'll Need

• Bachelor's degree or two years of experience in an FQHC or similar healthcare setting.

• Strong organizational, computer, and Microsoft Excel skills.

• Excellent communication and customer service skills.

• Ability to manage multiple priorities independently and collaboratively.

What You May Bring

• Experience working in an FQHC.

• Bilingual (Spanish/English or another language).

• Knowledge of Pennsylvania COMPASS and Medicaid enrollment.

• Experience serving vulnerable populations.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation

• Medical, dental, and vision insurance with low employee costs

• Company-paid life and disability insurance

• Paid parental leave

• Flexible Spending Accounts (FSA)

• 401(k) with employer matching

• Generous Paid Time Off, including paid sabbatical leave

• Employee wellness programs

• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services.

We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a shared commitment to building stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.