Job Summary: The Resource Coordinator is responsible for providing case management and Behavioral health services to unsheltered participants on the streets and/or people who walk in OCC for assistance. This includes engagement, building rapport, assessment, service referral, appropriate placement, and follow-up. There will be a particular focus on chronically homeless individuals who have behavioral health diagnoses. This position is a crucial part of a comprehensive team approach within the OCC supporting staff with any assistance with permanent housing applications and supports.
Essential Duties and Responsibilities
Welcome and support all individuals who come into the OCC, and uphold a standard of a clean, safe, and respectful environment.
Maintain situational awareness at all times to prevent or quickly respond to incidents or crises that may occur, ensuring a safe environment for all.
Build respect and rapport to establish ongoing relationships with individuals who frequent OCC/outreach
Maintain regular contact with individuals on your focus list and discuss short and long-term goals with individual and develop a plan to meet them
Assess and refer individuals to appropriate services, especially medical at the SKWC/HoH
Conduct assessment, referral and provide follow-up services to individuals in appropriate treatment, residential, and other relevant sites
Know individual's residential and treatment history. Discuss what worked, what didn't and why.
Identify and prioritize needed services and target most appropriate facilities for placement
When placement is achieved, continue to work with individuals and service providers to maximize support and minimize opportunities to leave continuum of care prematurely
Maintain close contact with individuals throughout placement and provide support until suitable plan for more permanent service/housing is implemented
Discuss individual's concerns, fears, and frustrations, and work to resolve or alleviate while challenging the individual to address potential obstacles they may face in their long-term goals
Complete housing applications for individuals as appropriate
Coordinate referrals for targeted and intensive case management, substance use, and mental health services including assessing the immediacy of the participant's need, level of service required, and appropriateness of service
Advocate for individual's needs as necessary within larger system of services
Assist individuals with obtaining ID, benefits, and medical and psychiatric evaluations for placement
Keep careful paper and electronic records of participants' progress, and document visits/plans in various systems, including ETO and HMIS, PATH (training on systems will be available)
Maintain case records, file system, and complete all necessary report forms, progress reports, and service plans
Review logbook at the beginning of each shift, update as necessary during shift to keep communication flow between staff, and include a brief summary of the shifts happenings before clocking out, and communicate directly with relief staff during shift overlap period to ensure a seamless transition between shifts
Participate in regular team meetings, supervision and training including case consults and be prepared to provide updates about OCC focus list progress.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.
Minimum Qualifications
HS diploma or equivalent 4-6 years of case management and drug and alcohol services
Demonstrated knowledge of and sensitivity to working with people living with mental illness, substance use disorders, and/or in recovery
Strong computer skills and demonstrated experience with electronic charting systems and social service documentation standards.
Preferred Qualifications
Experience with the mental health system in Philadelphia preferred
BS/BA degree from an accredited college or university
Experience in the social service system and the homeless provider network
Physical requirements
Must be able to sit for periods of time and walk in order to conduct some street outreach. Ability to lift 20 lbs.
Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.