Job Summary: 

The Senior Manager of Social Enterprises is responsible for a portfolio of small businesses that provide work and training opportunities for people who have experienced homelessness. Employees are residents of Project HOME's housing continuum that includes both entry-level and permanent housing. The Senior Manager ensures that jobs are meaningful, leading to professional growth and support health and well-being for the employee. The Senior Manager also has bottom line financial responsibility for each business while sustaining an environment across enterprises that encourages and supports working, recovery, and empowerment. This position is supported by the experience and commitment of an extraordinary internal team of direct service workers, in addition to an extended network of internal and external stakeholders. 

Essential Duties and Responsibilities

• Responsible for the success of HOME Spun Boutique (HSB), HOMEBooks (an on-line bookstore), HOMEMade Gifts, and the Restroom Attendant Program, including the design and execution of marketing, media, and distribution.
• Ensures high quality of services in all enterprises and maintains high standards for working environment.
• Coordinates and reviews employment goal setting for residents and ensures ongoing progress.
• Creates, monitors, and evaluates strategic plans, budgets and outcomes for all four social enterprises.
• Monitors, analyzes, and reports monthly the financial performance of all four enterprises.
• Builds awareness about Project HOME's Social Enterprises:
• Drives marketing for increased sales and in-kind donations through regular writing and scheduling of content for PH newsletter, SE Newsletter, PH Blog, PH Website, Instagram, and Facebook.
• Represents Project HOME Social Enterprises at events to raise awareness, drive donations and sales.
• Directly supervises the Supported Employment Supervisor, Social Enterprise Coordinator, HomeSpun Boutique Senior Sales Associate and Sales Associate, and Resident Associate.
• Ensures evidenced-based job training practices appropriate for people who have histories of homelessness, substance use and/or mental health challenges.
• Maintains and improves systems to cost effectively track and monitor sales and inventory, including controls to ensure proper revenue allocation to the department. Maintains adequate financial controls and accurate records of all program expenses and income.
• Identifies staff development training needs for new and ongoing activities.
• Manages all operational aspects of the bookstore with the support of the Social Enterprise Coordinator to ensure high quality of delivery to customers and high-quality employment experience for residents in the program.
• Maintains a steady increase in the inventory available online through managing the sorting, scanning and entering processes and through management of the Indaba database to regularly update the database and clear dead inventory.
• Carefully monitors performance statistics on Amazon Marketplace to maintain the partnership agreement and deliver high quality customer service.
• Drives in-kind book donations through regular outreach to donors and coordination with same.
• Monitor daily the work in the bookstore to avoid any costly mistakes.
• Manages all aspects of the gift line, HOMEMade goods, including:
• Manage HOMEMade inventory and keep the Shopify online store up to date with products available to sell, including regular releases of candles and other products.
• Labels and design elements for all products, product photography and Shopify listings.
• Relationships with outside partners in the gift industry, large purchasers, vendors, retail partners and institutional customers.
• Quality Assurance for manufactured products.
• Artwork sourced through contests and collaboration with Project HOME art programs.
• Oversees Supportive Employment/Restroom Attendant Program in coordination with the Supported Employment Supervisor
•  Maintains relationships Philadelphia Free Library and other key partners and donors.
• Supports participants to advance their employment goals.
• Budget management of Social Enterprise budgets including timely approval of timecards, invoices, and deposits.
• Reconcile budgets to financial records kept by the finance department.
• Compile and maintain revenue records for each business.
• Maintain relationships with internal departments for sales and other collaborations.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job. Management may, at its sole discretion, assign or reassign duties and responsibilities to this job at any time.  

Education and Experience Minimum Requirements:

Minimum Experience:

• Bachelor's Degree or equivalent education and experience, background in business, finance or management preferred.
• Three years supervisory experience, that includes setting and achieving operating /financial goals.
• Three years of operating experience managing a for-profit business unit or social enterprise. Comfortable with financial oversight, can develop and manage budgets.
• High level of computer ability including database management. Mastery of Microsoft office, especially use of Excel tables.
• Knowledge of person-centered approaches to supervision; Knowledge of mental health, substance use and recovery, homelessness, unemployment, and underemployment.

Preferred Experience:

• Previous product development or business operations experience, such as supply chain, retail.
• Indaba online retail management software.
• Shopify online selling portal.
• Program design and evaluation experience.

Core Skills:

• Persistent and resourceful. Able to solve problems in a complex and fast-moving environment.
• Exceptional organizational skills, able to manage multiple projects at once while meeting deadlines effectively. Able to prioritize tasks well.
• Excellent communication skills, both verbally and in writing
•  Excellent interpersonal skills to work collaboratively with all levels of staff and across all departments and locations.  Stays calm under pressure.
• Valid Pa driver's license and clean driving history

Physical requirements:

• Work that involves sitting/standing/lifting.
• Driving company vehicle required

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.